Top Tips: Researching customer service

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Customer service is a growing concern for many banks. They are placing more and more emphasis on serving their customers better, this is because they realise that the power lies with you. When researching which bank will give you the best service, it is advisable to:

  1. Speak to friends and family. Direct referrals are the most powerful and most reliable source of information. Your friends and family will tell you if they are happy with their banks service.
  2. Research using the internet. There is a wealth of information on the internet. Do be careful to not take everything you see and read as true. Individuals post their thoughts and comments on the internet and social media, read what they have to say about the banks you are interested in.
  3. Get in touch with Fincheck. Our website has heaps of information on each and every bank in South Africa. Read our Product Guide


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Fincheck is a financial comparisons website that organises information to assist the borrower in making their best financial decision.

Fincheck gathers information from numerous banking partners and presents it to the borrower in a simple, understandable way. Lenders benefit from an additional market place and extensive customer reach. Loan amounts vary from lender to lender. Fees, interest rates, loan amounts and credit scores influence the repayment terms. Lenders require personal details to control their risk and assist the government to combat theft, money laundering, terrorism. Fincheck does not endorse any particular product or company. We are an independent company. The information shown and provided is an opinion, based on numbers and must not be seen as advice or consultation.